Frequently Asked Questions
What makes your company different from the rest?
We are a small, family-owned and operated sanitation company. We strive to treat our customers like they are our family and friends. We believe in offering all of our customers service like we expect ourselves. In our 5 years in business we have never missed a pickup day.
Does my trash need to be bagged?
Yes. For the safety of our employees, we do ask for all household trash to be bagged. Due to the novel coronavirus pandemic, as of 03-16-2020, any unbagged garbage could remain unserviced. However, we realize that there are times when loose garbage will find its way into your bin. We promise to make sure that your bin is completely emptied to the best of our ability.
Can I place my payment on the garbage bin?
No. The drivers do not accept payments. Please see our billing and payment options here: Billing.
Do you pick up boxes?
Yes. We ask, however, for boxes to be broken down so that they will lay flat or nested together (smaller boxes inside larger ones) and then stacked neatly by your bin. We do not require for boxes to be bagged.
Residential Waste LLC picked up an item near my bin that wasn't trash. What do I do?
Any items that are sitting on top of your bin, are leaning against your bin, or are sitting on the ground immediately beside of, behind, or in front of your bin could reasonably be assumed to be garbage. There is a possibility that these items will be picked up by our drivers and disposed of. Residential Waste LLC assumes no liability if this occurs. To prevent this from happening, please make sure that the area around your bin is free of items that you do not wish to dispose of. You will be responsible for the replacement of your items.
How often do you pick up?
We service your location one day each week.
What time will my trash be picked up?
We have no way of pinpointing the time at which your location will be serviced. This is due to a multitude of factors that effect how each route is run. Examples include: Weather, traffic, road closures, etc. We ask that all customers place their bin out for service by 4:00 AM on their service day.
What happens if I do not put my bin out in time on my pick up day?
If your bin is not out, then we cannot service it. All bins that are not available for service are reported to the office so that they can be logged along with the time that the driver arrived at your location. Depending on the circumstances, you may have to wait until your next pick up day for service. If you cannot wait until the next service day, then we can perform a "go back." There is a $10.00 per instance surcharge for "go backs."
Do you offer recycling?
YES, we do give us a call to get you set up!
How often will I be billed?
We bill on a quarterly basis. This means that your invoice will include 3 months of service and also means that you will only receive invoices four (4) times a year: January, April, July and October. We bill this way to decrease our paper usage and to help keep our pricing stable.
Do you take payment arrangements?
Yes, on a case by case basis. All you have to do is contact us, and we will work with you to make sure that you do not have a break in your service. However, please be aware that a broken payment arrangement could result in interruption of your service or termination of your account for nonpayment.
Can I make my payment over the telephone?
Yes, and there are no service charges! We accept Visa, MasterCard, Discover and American Express.
Is there a charge for a trash bin?
No, one 95-gallon, rolling trash bin is included in the price for standard service. However, Residential Waste trash containers remain the property of Residential Waste LLC and are provided to our customers for the duration of service. There will be a fee for any wheeled container in need of repair or replacement due to negligence or misuse. Upon cancellation of service, the trash container will be scheduled for removal. If the container is not recovered, or is lost or stolen, then the account will be charged $125.00 to cover the cost of our lost property. Anyone caught selling an Elite Sanitation and Waste, LLC trash bin (or bins labeled North Georgia Sanitation, A+ Sanitation, THE TRASH MAN) to a third party will be prosecuted. Our customers are welcomed to utilize their own trash bins for service if they wish.
Do you have dumpsters?
Not currently. We are looking into adding them in the future and will update here when that occurs.